Shipping Policy
At Elixir Gems, we carefully package and ship every order to ensure your gemstones and jewelry arrive safely and in perfect condition.
Order Processing Time
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Orders are processed within 1–3 business days after payment confirmation.
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Custom or made-to-order items may require additional processing time. Any delays will be communicated to you in advance.
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Orders are not processed or shipped on weekends or public holidays.
Shipping Locations
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We currently ship within Canada and internationally to selected countries.
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If your country is not listed at checkout, please contact us at info@elixirgems.ca for assistance.
Shipping Methods & Delivery Time
Delivery times are estimates and may vary depending on location and carrier:
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Canada: 2–7 business days
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United States: 5–10 business days
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International: 7–21 business days
We use reputable carriers and provide tracking information once your order has shipped.
Shipping Rates
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Shipping costs are calculated at checkout based on your location, package size, and shipping method.
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Free or discounted shipping promotions may be offered from time to time.
Customs, Duties & Taxes (International Orders)
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International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
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These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
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Elixir Gems is not responsible for delays caused by customs clearance.
Packaging & Insurance
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All gemstones and jewelry are securely packaged to prevent damage during transit.
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High-value orders may be shipped with additional insurance at our discretion.
Lost, Delayed, or Stolen Packages
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Elixir Gems is not responsible for delays caused by the carrier, weather, or customs.
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Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages.
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If your package is lost in transit, please contact us and we will assist you in filing a claim with the carrier.
Incorrect Shipping Information
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Please ensure your shipping address is correct at checkout.
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We are not responsible for orders shipped to incorrect addresses provided by the customer.
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Re-shipping costs for returned packages due to incorrect addresses will be the customer’s responsibility.
Order Tracking
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Once your order ships, you will receive a confirmation email with tracking details.
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Tracking updates may take up to 24 hours to appear.
Questions?
If you have any questions about shipping, please contact us at:
📧 admin@elixirgems.ca
Return & Exchange Policy
At Elixir Gems, we take pride in offering authentic, high-quality natural gemstones and handcrafted jewelry. Your satisfaction is important to us, and we aim to make your shopping experience smooth and transparent.
Returns & Exchanges
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We accept returns or exchanges within 7 days of delivery.
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Items must be unused, unworn, and in original condition, with all original packaging included.
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To be eligible for a return, the item must be returned exactly as received.
Non-Returnable Items
Due to the nature of our products, the following items are non-refundable:
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Custom-made or personalized jewelry
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Loose gemstones sold at wholesale or discounted prices
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Items marked as Final Sale
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Items that show signs of wear, damage, or alteration
Authenticity & Natural Variations
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All gemstones sold by Elixir Gems are natural unless clearly stated otherwise.
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Natural gemstones may contain inclusions, color variations, or internal characteristics—these are not considered defects and are part of the stone’s natural beauty.
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Returns will not be accepted for natural variations or buyer’s change of mind after purchase.
Damaged or Incorrect Items
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If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos.
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Once approved, we will offer a replacement or refund at no additional cost.
Refunds
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Approved refunds are issued to the original payment method.
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Shipping fees are non-refundable, unless the return is due to our error.
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Refunds are processed within 5–10 business days after the item is received and inspected.
Return Shipping
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Customers are responsible for return shipping costs.
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We strongly recommend using a trackable and insured shipping method, as we are not responsible for lost return shipments.
How to Start a Return
To initiate a return or exchange, please contact us at:
📧admin@elixirgems.ca
Include your order number and reason for return.