Return & Exchange Policy

At Elixir Gems, we take pride in offering authentic, high-quality natural gemstones and handcrafted jewelry. Your satisfaction is important to us, and we aim to make your shopping experience smooth and transparent.

Returns & Exchanges

• We accept returns or exchanges within 7 days of delivery.

• Items must be unused, unworn, and in original condition, with all original packaging included.

• To be eligible for a return, the item must be returned exactly as received.

Non-Returnable Items

Due to the nature of our products, the following items are non-refundable:

• Custom-made or personalized jewelry

• Loose gemstones sold at wholesale or discounted prices

• Items marked as Final Sale

• Items that show signs of wear, damage, or alteration

Authenticity & Natural Variations

• All gemstones sold by Elixir Gems are natural unless clearly stated otherwise.

• Natural gemstones may contain inclusions, color variations, or internal characteristics—these are not considered defects and are part of the stone’s natural beauty.

• Returns will not be accepted for natural variations or buyer’s change of mind after purchase.

Damaged or Incorrect Items

• If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos.

• Once approved, we will offer a replacement or refund at no additional cost.

Refunds

• Approved refunds are issued to the original payment method.

• Shipping fees are non-refundable, unless the return is due to our error.

• Refunds are processed within 5–10 business days after the item is received and inspected.

Return Shipping

• Customers are responsible for return shipping costs.

• We strongly recommend using a trackable and insured shipping method, as we are not responsible for lost return shipments.

How to Start a Return
To initiate a return or exchange, please contact us at:
📧admin@elixirgems.ca

Include your order number and reason for return.